Privacy Policy
Barnet Movers Privacy Policy Overview
This Privacy Policy explains how Barnet Movers collects, uses, stores, and protects personal data in connection with our moving and related services. It applies to all Barnet Movers customers and prospective customers located in our service area, including individuals acting on behalf of businesses. We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
By using our services, visiting our website, or communicating with us, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time. Any changes will take effect when the updated version is published.
Who We Are and Scope of This Policy
Barnet Movers is a moving services provider offering household and business removals, packing, storage coordination, and related services. For the purposes of data protection law, Barnet Movers acts as the data controller for personal data we collect about you as a customer or prospective customer.
This Privacy Policy applies to all customers and users of our services in the Barnet Movers service area, including individuals who contact us for quotes, make bookings, or otherwise interact with us in person, by phone, or online.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. This may include:
Identification and contact details such as your name, postal address, moving addresses, and other contact details necessary to provide our services and communicate with you.
Service and booking information such as details about your move, property access information necessary for the move, date and time of your booking, and any special instructions relevant to your service.
Payment and transaction data such as information about services purchased and payment status. We do not store full payment card details when payments are processed through secure third-party payment providers.
Communication records such as emails, messages, and notes of conversations with you, including queries, feedback, and complaints, in order to manage our relationship and improve our services.
Technical and usage data such as anonymised or aggregated data related to the use of our website or online tools, where collected, for security, operational, and improvement purposes.
How We Collect Your Personal Data
We typically collect personal data directly from you when you request a quote, make a booking, use our services, or communicate with us. This includes data you provide in forms, by phone, or in correspondence.
We may also receive personal data from third parties acting on your behalf, such as family members or colleagues arranging a move for you, or from business partners who refer you to us in order to provide you with our services.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract. We process your data where it is necessary to enter into or fulfil a contract for moving or related services with you, including to provide quotes, schedule and complete moves, and manage payments.
Legitimate interests. We may process your data for our legitimate business interests, for example to manage and improve our services, handle customer queries, prevent fraud, ensure the safety and security of our staff and customers, and maintain proper business records. When we rely on legitimate interests, we balance our interests against your rights and freedoms.
Legal obligations. We may process your data where necessary to comply with legal and regulatory requirements, such as accounting, taxation, and record-keeping obligations.
Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications where consent is required. You can withdraw your consent at any time, which will not affect the lawfulness of any processing carried out before withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotes, respond to your enquiries, and assess your service requirements.
To plan, manage, and carry out your move or related services, including coordinating staff and vehicles, and ensuring appropriate access and safety.
To process payments and manage billing, refunds, and any related financial administration.
To communicate with you about your booking, service updates, and any changes or issues that may arise.
To handle feedback, queries, and complaints, and to resolve disputes.
To maintain business records, undertake internal reporting, and comply with legal and regulatory obligations.
To improve our services, train our staff, and, where permitted, to send you information about services that may be of interest to you. You can object to direct marketing at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this policy, including:
Service providers acting as data processors, such as IT support, hosting providers, communication platforms, and payment processors, who process personal data on our instructions and under contract.
Operational partners where required to perform your contract, such as subcontracted removal teams or storage providers, to the extent necessary to deliver the services you have requested.
Professional advisers such as accountants or legal advisers, where needed for business management, legal advice, or to establish, exercise, or defend legal claims.
Public authorities, regulators, or law enforcement agencies where we are legally required or permitted to do so.
When we use processors, we take appropriate steps to ensure that they handle personal data securely and only in accordance with our instructions and applicable law.
International Transfers
Our primary processing activities are carried out within the United Kingdom. If it becomes necessary to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your data and your rights.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide services, manage our relationship with you, and meet legal, accounting, or reporting requirements.
In general, we retain customer records, including booking and invoice information, for the period required by law for tax and financial reporting purposes. Communications and other service-related records are kept for a period that allows us to handle any questions, complaints, or legal claims that may arise.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and service providers who have a business need to know, using secure systems where appropriate, and providing training and guidance to staff on data protection responsibilities.
While we strive to protect your data, no system can be completely secure. You also play a role in protecting your information by keeping any reference numbers and correspondence secure and by informing us promptly of any suspected misuse of your data.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data and certain related information.
Right to rectification. You have the right to request correction of inaccurate or incomplete personal data that we hold about you.
Right to erasure. In some circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and the absolute right to object at any time to the use of your personal data for direct marketing.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive personal data you provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how your personal data is being handled. In the United Kingdom, the supervisory authority is the Information Commissioner's Office.
Contacting Us About Privacy
If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise any of your rights, you can contact Barnet Movers using the contact details published on our website or provided in your service documentation. We will respond to your request as soon as reasonably possible and within the timeframes required by law.
