Terms and Conditions
Barnet Movers Terms and Conditions
These Terms and Conditions set out the basis on which Barnet Movers provides domestic and commercial removal, packing, storage, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
1.1 We, us, our means Barnet Movers, the removal services provider.
1.2 You, your means the customer, being the person, firm or company who engages us to provide services.
1.3 Services means any removal, packing, loading, unloading, transport, storage, waste removal or related services we provide as agreed in writing.
1.4 Goods means the items, furniture, personal belongings, equipment and other property which are the subject of the services.
1.5 Quotation means the written or electronic estimate we provide to you, based on the information supplied by you.
1.6 Contract means the agreement between you and us for the supply of services in accordance with these Terms and Conditions and the quotation.
2. Scope of Services
2.1 We provide household and office removals, packing and unpacking, dismantling and reassembly of basic furniture where agreed, and short or long term storage services within the United Kingdom.
2.2 Any additional services not expressly set out in the quotation are outside the scope of the contract and may incur additional charges if requested and agreed on the day of the move or at any later date.
2.3 We reserve the right to use our own vehicles, staff, agents and subcontractors in providing the services.
3. Booking Process
3.1 All bookings are subject to availability and are only confirmed once you have formally accepted our quotation and any required deposit has been received.
3.2 Quotations are based on the information you provide, including property access, parking conditions, inventory of goods, distances involved, and any special handling requirements. If this information is incorrect or incomplete, we may adjust the price or vary the services.
3.3 Quotations are normally valid for a limited time period stated on the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue, after which we may revise pricing.
3.4 When making a booking, you must provide accurate contact details, addresses for collection and delivery, moving dates, and any important access information such as parking restrictions, floor levels, or lift availability.
3.5 You are responsible for obtaining all relevant permissions and arrangements for parking and access at both collection and delivery addresses, unless we have explicitly agreed in writing to arrange these on your behalf.
4. Estimates and Changes to Work
4.1 Our quotation is normally a fixed price based on the information supplied. If the information proves to be inaccurate or conditions materially differ on the day, we may adjust the price accordingly.
4.2 Additional charges may apply if:
a. There are delays outside our control, including waiting time for keys, access issues, or unprepared goods.
b. The move involves additional items not declared at the time of quotation.
c. Access is more difficult than stated, such as long carrying distances, additional floors, unsuitable roads, or restricted vehicle access.
d. We are asked to carry out extra services such as dismantling, packing, or moving items requiring specialist handling.
4.3 If circumstances arise that significantly change the scope of work, we will inform you and seek agreement on any revised charges before proceeding wherever reasonably possible.
5. Payments and Charges
5.1 All prices are stated in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise.
5.2 Unless otherwise agreed in writing, a deposit may be required to secure your booking. The balance is normally payable no later than the day of the move and before unloading at the destination address.
5.3 We accept the payment methods indicated on our quotation or invoice. You are responsible for ensuring that cleared funds are available by the agreed payment date.
5.4 If payment is not received when due, we may:
a. Suspend or refuse to carry out the services.
b. Charge interest on overdue amounts at the prevailing statutory rate from the due date until payment is received in full.
c. Retain possession of goods in our vehicles or storage facilities until all outstanding sums and charges have been settled.
5.5 For business customers, we may require payment on account or within an agreed credit period. Failure to pay within the agreed terms may result in suspension of services and additional charges.
6. Cancellations and Postponements
6.1 You may cancel or postpone your booking by giving us written or recorded notice. Cancellation charges may apply depending on how much notice you provide.
6.2 Unless otherwise stated in your quotation, the following cancellation charges will normally apply:
a. More than 7 days before the scheduled move date: any deposit may be refunded or transferred at our discretion, less any reasonable administrative costs.
b. Between 2 and 7 days before the scheduled move date: up to 50 percent of the agreed price may be charged.
c. Less than 2 days before the scheduled move date, or on the day of the move: up to 100 percent of the agreed price may be charged.
6.3 If you postpone your move, we will endeavour to reschedule subject to availability. Rescheduling within a short period may incur a fee to cover lost capacity and administrative costs.
6.4 We may cancel or suspend the services if:
a. You fail to pay any sum due by the required date.
b. You fail to provide adequate instructions, access, or information.
c. Carrying out the services might, in our reasonable opinion, pose a risk to health and safety or cause damage to property that cannot be reasonably mitigated.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that all goods are properly packed and prepared for transport, unless you have booked our packing service.
b. Declaring to us any fragile items, high value goods, or items requiring special handling or insurance.
d. Arranging appropriate parking permits or permissions where required.
e. Ensuring that the property is ready for collection and that all goods intended for removal are clearly identified.
7.2 You warrant that the goods do not include any items that are illegal, dangerous, explosive, corrosive, perishable, or otherwise unsuitable for transport or storage.
7.3 If you fail to comply with your responsibilities, we may refuse to carry certain items or may charge additional fees where extra work is required.
8. Items Not to Be Moved
8.1 Unless expressly agreed in writing, we do not transport:
a. Live animals or plants.
b. Cash, bonds, precious metals, jewellery, or items of exceptional value.
c. Hazardous materials such as flammable liquids, gas cylinders, explosives, chemicals, or weapons.
d. Perishable or temperature-sensitive goods.
8.2 If such items are included without our knowledge, we accept no liability for loss, damage, deterioration, or consequences arising from their presence.
9. Liability for Loss or Damage
9.1 We will take reasonable care in handling, packing, loading, transporting and unloading your goods. Our liability for loss or damage is however limited as set out in this section.
9.2 Our liability for loss or damage to goods, whether caused by negligence, breach of contract, or otherwise, is limited to a reasonable repair or replacement cost, subject to a monetary cap per item and in total, as stated in your quotation or our standard insurance limits.
9.3 We are not liable for loss or damage arising from:
a. Inherent defects, pre-existing damage, wear and tear, or deterioration of goods.
b. Incorrect or inadequate packing by you, where we have not provided the packing service.
c. Goods that are fragile or inadequately protected, including but not limited to glass, ceramics, or items assembled from flat pack components.
d. Disassembly or reassembly of furniture or equipment, unless damage is caused by our negligence in carrying out those services.
e. Electrical or mechanical derangement of appliances, equipment, or instruments, unless external physical damage is evident.
f. Any loss arising from delays, missed delivery times, or failure to commence work at a specific time, unless a guaranteed time service has been expressly agreed in writing.
9.4 If we arrange or provide storage, our liability for goods in storage is similarly limited and subject to any additional storage terms issued to you.
9.5 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded.
10. Claims and Time Limits
10.1 You must inspect your goods upon delivery and notify us of any visible loss or damage as soon as reasonably possible and no later than 48 hours after completion of the services.
10.2 Any claims for loss or damage must be made in writing, providing full details and, where possible, supporting evidence such as photographs.
10.3 We are entitled to inspect any alleged damage before repair or disposal is undertaken. Failure to allow inspection may affect your claim.
10.4 If you do not notify us of a claim within a reasonable period, our ability to investigate and resolve the matter may be affected, and our liability may be limited accordingly.
11. Waste, Disposal and Environmental Regulations
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste collection service and will only remove waste or unwanted items where this has been specifically agreed as part of the services.
11.2 Where we agree to remove unwanted items or waste, we will dispose of them through appropriate channels such as licensed waste facilities or recycling centres, in compliance with local and national regulations.
11.3 You must not ask us to dispose of hazardous, illegal, or controlled substances. If such items are presented for disposal without our prior knowledge, we may refuse to remove them and you may be responsible for any additional costs or legal consequences arising.
11.4 You remain responsible for ensuring that any items you ask us to remove are lawfully owned by you and that you have the right to dispose of them. We accept no liability for claims arising where items have been disposed of at your request.
12. Access, Parking and Property Damage
12.1 You must ensure that adequate access is available for our vehicles and staff at both collection and delivery addresses. Where parking is restricted, you are responsible for arranging relevant permits or permissions unless otherwise agreed.
12.2 We will take reasonable care to avoid damage to property while carrying out the services. However, we are not liable for damage to driveways, lawns, or other surfaces resulting from the normal use of vehicles where access has been requested or authorised by you.
12.3 We may refuse to proceed with a move where access poses a risk that cannot be reasonably managed, including where property damage is very likely. In such cases, you may still be liable for charges incurred up to that point.
13. Events Beyond Our Control
13.1 We are not liable for any failure or delay in performing the services where such failure or delay is caused by events beyond our reasonable control. These may include, but are not limited to, severe weather, traffic accidents, vehicle breakdowns, public emergencies, strikes, or acts of public authorities.
13.2 Where such events occur, we will take reasonable steps to minimise disruption and will arrange a revised schedule as soon as reasonably practical.
14. Data Protection and Privacy
14.1 We collect and process personal information necessary to manage your booking, carry out the services, and administer our business in compliance with applicable data protection laws.
14.2 We will not sell your personal data to third parties. We may share it with trusted partners such as payment providers or subcontractors where necessary to deliver the services.
14.3 You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies.
15. Complaints and Dispute Resolution
15.1 If you have any concerns about our services, you should raise them with us as soon as possible so that we can seek to resolve the matter promptly.
15.2 We will investigate complaints in a fair and timely manner and will aim to provide a written response or proposed resolution within a reasonable period.
15.3 If a dispute cannot be resolved directly between us, you may be able to pursue other remedies available under UK law, including through the courts.
16. Amendments to These Terms
16.1 We may update these Terms and Conditions from time to time. Any changes will not affect existing contracts that have already been agreed and confirmed, unless required by law or mutually agreed.
16.2 The version of the terms applicable to your booking will normally be those in force at the time you confirm your booking.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
By confirming a booking with Barnet Movers, you acknowledge that you have read, understood and agreed to these Terms and Conditions.
